Our Policies

Cancellations

If you need to cancel a delivery or cancel the service entirely, please let us know by 12PM the business day before your next scheduled delivery.

Cancellation deadlines*:

Account Updates

To ensure proper processing, please submit changes to your account by 12PM the business day before your scheduled delivery. For example, all Tuesday account changes (no-list changes, box-type changes, billing info changes, etc.) must be received by 12PM on Monday.

Account update deadlines*:

Add-on Items

Add-on Info:

Please submit your add-on orders by 12PM on the business day before your scheduled delivery (excluding bread and milk orders) to ensure proper processing. If we do not receive your order in time to add it to your produce box, it will be added to your next delivery. If you want to remove an item from your order, you must do so by the same deadline.

If you order an add-on produce item, it may also appear in your produce box as standard contents or a substitution. To maximize the variety of produce in your order, you may want to adjust your preferences to exclude that item from your produce box. That way you can order the item, in bulk, on an as-needed basis.

If you are ordering dairy products, and you will not be home to receive your delivery, we strongly recommend leaving a cooler out for your delivery. If you leave a cooler out, please clearly label it "Boston Organics Delivery" and place some icepacks inside.

Due to market fluctuation, pricing/availability of add-on items is subject to change without notice. We may occasionally offer add-on items for a limited period of time. These items may be available for pre-order up to a week before they are available for delivery. To confirm the date of availability, please click the item title and consult the description. Once you have ordered an item, the delivery date will be visible on the Subscriptions page of your account in the “Next Delivery” column.

Limited Items:

We periodically offer items that we are only able to sell in limited quantities. These orders are filled on a first-come-first-serve basis according to the quantity we are able to obtain from the grower. If your order is not filled, and we anticipate offering the item in future weeks, the item will be tentatively scheduled to be included in your next delivery. Please consult the Subscriptions page of your account. Orders for more than one of a limited-quantity item may be reduced to accommodate as many orders as possible.

*Please note that limited-quantity item order deadlines may change based on availability and demand.

Add-on ordering deadlines*:

Bread Orders

We need roughly 2-3 business days to process and add bread to your next scheduled delivery. For example, to receive bread on Thursday we must receive your order by 12PM on Tuesday. For Tuesday deliveries, bread orders must be received by 12PM on the previous Friday. For the same reason, if you want to remove bread from your order, you must do so by the same deadline.

Nashoba Brook Bakery ordering deadlines*:

Iggy's Bread of the World ordering deadlines*:

Milk Orders

Due to the milk production schedule at Shaw Farm, we must receive your milk order far enough in advance to notify the dairy of your request. For the same reason, if you want to remove milk from your order, you must do so by the same deadline.

Milk ordering deadlines*:

Please Note: If you are ordering milk and you will not be home to receive your delivery, we strongly recommend leaving out a cooler for your delivery. Please place icepacks in the cooler and label it "Boston Organics Delivery." You can also let your driver know to look for your cooler by emailing us at fleet@bostonorganics.com.

We guarantee that the milk will be delivered at the proper temperature, but it is up to you to leave out a cooler to ensure that the quality of the milk is maintained. By ordering milk, you are agreeing to our policies.

Custom Grocery Box

You are responsible for reviewing the contents of each order prior to your delivery day. As long as there is a deliverable item in your order, you will receive a delivery.

You will receive an email 24 hours prior to the account update deadline for your scheduled delivery listing your current box contents or notifying you that your custom box is currently empty. If you would like to change your order, please add items, change your box type or cancel your order by the deadline for your delivery day.

Email Privacy

Your privacy is important to us. When you sign up for produce deliveries from Boston Organics, we ask that you provide us with your email address, and agree to receive email communication from Boston Organics (including our weekly e-newsletter). We do not share this information with outside parties except to the extent necessary to complete your receipt of our e-newsletter and to bill you for each produce delivery.

SMS Notifications

Boston Organics will only use the telephone number provided to send text messages regarding delivery status and updates. Customers can opt-out of receiving future updates at any time.

Fees

If your credit card declines for any reason, your Boston Organics deliveries will be put on hold, and you will be charged a $3 fee to cover the associated administrative fees. Once you contact us with updated billing information, we will resume your deliveries.

For nearly all of our deliveries there is NO fee. We charge a $5 per delivery fee for some deliveries where parking/accessibility is very difficult and time consuming (e.g., certain buildings in the financial district). Deliveries made above the third floor will be also be charged a $5 per delivery fee.

Your produce will be delivered in a reusable plastic box. Please be sure to leave your empty box out on the day of your delivery. If a customer cancels service and fails to return the box, we will charge the credit card on file $13.00 to replace each box not returned. If you return a box at a later date, you will be refunded the box charge.

If a box is returned with significant damage, we will charge the customer's credit card on file a $13.00 replacement fee.

If we have scheduled an empty box pickup with you and the empty box is not left out on the first attempt, we will charge the customer's credit card on file a $5.00 fee for a second attempt.

Guarantee

We pride ourselves on delivering high quality produce to you in every box and filling your order correctly.

We only want to send you produce that you can use, and by the nature of the service, every now and then we may miss an item or a bad item might slip by us.

If you are missing an item or you receive produce that you are dissatisfied with, please let us know. We will add produce of equal value into your next delivery to compensate you or issue a refund.

Newsletter

Once a week we distribute our e-newsletter to all of our active customers. Currently we can only accommodate one email address per account

Delivery Access

Due to time constraints, delivery location must be readily accessible. Our delivery people cannot ring doorbells, be buzzed in, telephone, or send text messages in order to reach the final delivery location.

Customers may request that our delivery person ring their doorbell or buzzer to alert them that the delivery has been made. An automated email notification will also be sent once our delivery person has marked the order as delivered.

If a secure drop-off location is not available, customers are able to provide us with a key. We’re insured to accept keys, just like a cleaning company would be. You can find more information about sending us a key in the FAQ section of our website.

If a driver is unable to gain access to the designated drop-off location and cannot find an alternate secure location to make the delivery, it will be returned to the warehouse and donated. The customer will be charged as usual.

Holidays

Boston Organics closes for several holidays throughout the year, including Thanksgiving, Christmas Day, New Year’s Day and the 4th of July. During the weeks of these holidays, we may have an adjusted delivery schedule. Please observe any updated cancellation, ordering or account change deadlines. Customers will be informed of any changes by email, and the updated schedule will be reflected in customers’ accounts in the Delivery Schedule/History page.

Weather

New England weather can be unpredictable. We will do everything we can to ensure that you receive your order on your scheduled delivery day, however, in the case of severe or dangerous weather events, we may postpone or cancel your delivery. Customers who will be impacted by weather-related schedule and deadline changes will be notified of these changes via email. We will also announce changes using our social media accounts, and customers will be able to view their updated schedule by logging in to their accounts.

If your usual delivery location is blocked by snow and ice, and/or unsafe for our delivery person to enter, we will leave your produce box on the front steps or front porch of your building.

Missed Delivery

It is your responsibility to notify us if you need to skip a delivery for any reason including holiday closures, weather emergencies, construction, road closures, etc. by 12-noon the business day before your scheduled delivery. If you do not take action and we unsuccessfully attempt delivery, you will be billed as usual. If our schedule and capacity allows for redelivery at another point in the week, we may offer you the option with a $20 redelivery fee.

Payment Information Storage and Usage

Customers will be notified of any changes to our Payment Information Storage and Usage policies via email, using the main email address associated with their account.

Payment Information Storage

All payment information is stored securely with our payment processor Braintree. By saving your payment information on either the Enter Your Billing Details or Billing Information pages, you consent to having that information securely submitted to and stored by Braintree for later use by Boston Organics.

Use of Stored Payment Information

Your stored payment information will be used for any charges associated with your account once payment is due. Unless otherwise stated, payment will be due within one business day of delivery. Business customers who have agreed to alternate payment terms must still provide a valid credit card or PayPal account as a backup payment method. Charges are calculated based on current pricing on the day of delivery, less any credits or discounts. These charges include but are not limited to: curated produce or custom order boxes, grocery add-ons, delivery fees (where applicable), damaged plastic delivery boxes, unreturned plastic delivery boxes upon termination of subscription.